Indigo has been making headlines for wrong reasons lately. Is Indigo the new Air India? Earlier this week, Olympic Silver medalist P.V Sindhu tweeted about rude behavior of Indigo staff. However, airlines in their own PR decided to refute her claims.
According to Sindhu’s tweets, the incident happened before the Hyderabad to Mumbai Indigo flight 6E 608 took off around 9.50 a.m. In the tweet, she named the airline employee, while alleging that the man spoke rudely with her. She also claimed the employee spoke rudely with a female cabin crew member who advised him to behave properly with her.
“Sorry to say. I had a very bad experience when i was flying by 6E 608 flight to Bombay on November 4,” Sindhu tweeted.
In a statement, the airline said its employee was calm with the badminton personality. The airline claimed Sindhu had boarded the plane with an oversized baggage which was too big for cabin storage.
“Ms. Sindhu was informed that the baggage would be moved into the cargo hold. This is the same policy we follow for all customers,” the airline stated while citing passenger safety for its employee’s actions. It absolutely doesn’t make sense that employee was calm and reasonable or Sindhu won’t have tweeted the same. She isn’t someone who complains regularly on twitter. I believe it is more than what airlines claims have happened.
The latest incident is a lesser version of Doctor Dao. Two ground personnel restraining the 53-year-old passenger, Rajeev Katiyal, and barring him from boarding the shuttle bus that takes passengers from the tarmac to the terminals. They then push him to the ground and beat him up. Later, he was reportedly taken to a police station where the airline threatened to file a complaint against him.
Katiyal said that he was standing under the shade of the plane as it was a hot day. The ground staff reportedly told him in a rude manner to move. He responded rudely to the staff after that. After that staff proceeded to manhandle him and beating him up. They took the incident too far and then try to report him to authority. I am hoping Mr. Rajeev Katiyal does file a lawsuit against the airline as he has very strong case and media would definitely support him.