For the first time, I got an offer from IHG that I thought meant to have some decent value (accelerate). I went ahead and accomplished their offer. In the process, I lost all my respect for IHG SERVICE. I stayed with their hotels in multiple countries
1. Holiday Inn Skopje
2. Crowne Plaza Vilnius
3. Intercontinental Bucharest
4. Holiday Inn Warsaw
5. Holiday Inn Sofia
Except for Crowne Plaza Vilnius, I had literally same experience everywhere. Nobody offered to take my bag. Nobody asked if they could do anything to make me feel more comfortable. I would come to lobby looking sweaty, bloodshot eyes.. Nobody offered a glass of water even. (Apparently, IHG can’t afford giving customers water). Holiday Inn Skopje offered fruits but refused to provide water. Everyone insisted, I just use the tap in the bathroom.
Always the check in was subject to how quickly I can pull out my credit card and employees could go back to work. They charge €12 to €20 for most rip off breakfast. They offer me coffee, cereal and fruits/vegetables (As far as I recollect, IHG isn’t a bed and breakfast properties). Every time during check-in, I request staff that I am Vegan and would like some warm options. They always assure me that there will be something for me to eat. Around the breakfast time, it’s same old. I am officially thinking of never going back.
I have never been compensated in any way despite every hotel acknowledgement that they can’t provide me anything